Privacy Policy

HV Solar is a solar installer based in the Hunter Valley, NSW. We are HV SOLAR (NSW) PTY LTD, ABN 52 630 550 542, and we trade as HV Solar. We design and install solar, batteries, off-grid systems and commercial solar, and we can introduce you to finance options.

In this policy, "we", "us" and "our" mean HV SOLAR (NSW) PTY LTD (HV Solar), and "our website" means www.hvsolar.com.au.

We only collect what we reasonably need to help you. Depending on how you deal with us, that can include:

Your contact details, such as your name, email address, phone number, postcode or address.

Details about your property and energy use that you choose to tell us, including through our quote forms and off-grid solar calculator.

The messages and questions you send us.

Website usage data, such as which pages you visit, how you got to our site, and information about your device and browser.

Quote and enquiry forms. These are run by Coax, our CRM and forms provider.

Our off-grid solar calculator. The calculator form is handled by Formspree.

Phone and email. When you call, email or message us, we keep a record of the conversation.

Cookies and tracking tools on our website (see below).

Where we can, we collect information directly from you.

Like most websites, we use a few tools to understand how our site is used and how our advertising is going. These are Google Analytics, Google Tag Manager, the Meta (Facebook) Pixel and Coax's tracking script.

Google Analytics and Google Tag Manager help us measure website traffic, such as how many people visit and which pages are most useful.

The Meta Pixel and similar tools help us measure how well our advertising works, and may be used to show our ads to people who have visited our site (sometimes called remarketing).

Coax's tracking script helps connect website activity with the enquiries and forms that go into our CRM.

You are in control. You can limit tracking through your browser settings (including blocking or clearing cookies), through Google's ad settings, and through Facebook's ad preferences. Blocking cookies may affect how some parts of the site work.

We use your information to:

Respond to your enquiries and questions.

Prepare quotes and system designs.

Deliver and support your installation, including system monitoring and aftercare.

Tell you about our services and offers. You can unsubscribe at any time.

Improve our website and the way we do business.

Meet our legal obligations.

We do not sell your personal information. We only share it where we need to, including with:

Service providers who help us run the business, such as our CRM and forms provider, email providers, analytics and advertising platforms, and website hosting.

Finance providers HandyPay and Brighte (the NSW Home Energy Saver Loan), but only if you choose to apply for finance. They handle your application under their own privacy policies.

Regulators, network operators or accreditation bodies, where required for your installation.

Anyone else where the law requires or allows it.

If you are a customer or have enquired with us, we may let you know about our services. Every marketing email has an unsubscribe option, or you can tell us directly by email or phone and we will stop.

Opting out of marketing will not affect our ability to look after your installation or support you as a customer.

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

That said, no transmission over the internet is completely secure, so we cannot guarantee the security of information you send us online. If you would rather not use a form, you are welcome to call us instead.

You can ask to see the personal information we hold about you, and ask us to correct anything that is wrong or out of date.

If you have a concern about how we have handled your information, please contact us first so we can try to put it right.

To make a request or complaint, call us on 02 4017 1181 or email [email protected].

If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Our website may link to other sites, such as finance providers or product brands. We do not control those sites and are not responsible for their privacy practices, so we encourage you to read their policies.

We may update this policy from time to time. When we do, we will change the "last updated" date at the top of this page. This version was last updated on 30 October 2026.

Questions? Phone: 02 4017 1181. Email: [email protected]. Website: www.hvsolar.com.au.